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Customer Service, Customer Support and Customer Experience

by

Learnvern

This Customer Service, Customer Support and Customer Experience course on LearnVern is completely free. It will provide a comprehensive understanding of the topic and its practical applications.
Free Course
Enroll Now
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#1

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Customer Service, Customer Support and Customer Experience

by

Learnvern

This Customer Service, Customer Support and Customer Experience course on LearnVern is completely free. It will provide a comprehensive understanding of the topic and its practical applications.
Free Course
Enroll Now
Share

#1

See all ranking

3 Modules

with Certifications

2+ Hours

of Recorded Content

4.6 Rated

by 10000 Learners

Hindi

Language

3 Modules

with Certifications

2 + Hours

of Recorded Content

4.6 Rated

by 10000 Learners

Hindi

Language

About

Key Features

Content

FAQs

What's in it for You?

Key Features:

Available in multiples Languages
100% Self Paced Course
Lifetime access to all content
Downloadable Resources

Topics you will learn

  • Introduction to Customer Success Course

    • Introduction to Customer Success

  • History

    • New Organization Vs Traditional Business
    • Assignment : History
    • Quiz : History

  • The Ten Laws of Customer Success

    • Laws of Customer Success-1 & 2
    • Laws of Customer Success-3 & 4
    • Laws of Customer Success-5 & 6
    • Laws of Customer Success-7 & 8
    • Laws of Customer Success -9 & 10
    • Assignment : The Ten Laws of Customer Success
    • Quiz : The Ten Laws of Customer Success

  • Customer Life Cycle

    • Onboarding, Education & Adoption
    • Value Realisation, Value Expansion and Renewals
    • Assignment : Customer Life Cycle
    • Quiz : Customer Life Cycle

  • Basic Terminologies

    • Customer Lifetime Value and Churn
    • Annual Recurring Revenue & Upsell - Cross Sell
    • Customer Health Score & QBR
    • Assignment : Basic Terminologies
    • Quiz : Basic Terminologies

  • Careers in Customer Success

    • Customer Success Manager
    • Assignment : Careers in Customer Success

  • Project

    • Projects

  • Course Summary

    • Course Summary

  • Interview Question

    • Interview Questions

  • Career Guideline

    • Career Guideline

Course Offerings

Certificate you will get

Certificate Features

NSDC Certificate of Partnership with LearnVern.
Help build strong resume.
Great add-on to get Internship.
Upgrade your Job with this certificate proof.

After this Course

Pre Requsites

Curious Mind to learn new concepts
Strong internet connection

Course is for

Freshers

Professionals

Students

FAQ's

  • How Learnvern helps understand what is Customer Success?
    Learnvern provides a detailed insight into Customer Success. It is an off-shoot of customer relationship with more automated format imparted to this department. The modules of Learnvern are designed to offer understanding of how modern organizations work. It also helps understand how customer relationship management and Customer Success management differ. This course offers suitable learning of the process and teaches strategizing part of customer relationship management.
  • Why customer service is important to learn from Learnvern?
    This course is ideally tailored for sales and marketing professionals. The field representatives who want to move to strategy and planning jobs, and want to employ their field knowledge into planning Customer Success journey are the right candidates for the course. This course can be done by graduates, too, who can be absorbed at junior and management level in sales and customer service departments in companies.
  • What modules are included in Customer Success training from LearnVern?
    Learnvern offers a complete knowledge of how customer service affects the success of the organization. It introduces to the difference in new and traditional approaches of companies. Further, it deepens understanding of basic processes like customer onboarding, providing adoption support, and so on. The technical aspects like knowledge of basic terminology such as ARR, CLV, churn, customer health score, QBR and EBR, etc. are taught in easy way in this online training program. Imparting both technical and operational skills are the basic objectives of Learnvern program.
  • Can I do LearnVern’s Customer Success course with my current job?
    This Learnvern course is designed in a self-paced manner. This learning program is suitable for the job holders, and even to those who want to know how to get into Customer Success. The offline course modules allow students to access these anywhere, anytime. With the help of self-assessment activities, projects and lecture videos, the learners can enrich their skills and keep earning as well.
  • Is LearnVern’s Customer Success course available in languages other than English?
    Learnvern online skills development courses are designed to meet learning needs of Indian students, entrepreneurs and job holders proficient in various regional languages. Easy to understand language used as instruction medium attracts better participation and offers skills-development comfort to all language speakers. So, break the language barriers and embrace skills with Learnvern online skills development courses.
The course focuses on Customer Service, Customer Support and Customer Experience. It covers fundamentals through 3 interactive modules.
The course offers over 2 hours of recorded content.

Yes, there is a Paid Certification included with this course. The course material is entirely free; however, certification in this course requires payment of ₹999.

The course is currently available in Hindi.
Curious Mind to learn new concepts & Strong internet connection

The course is accessible on both web and mobile platforms.

This course is completely Free
To enroll in this course you can click on the Enroll Now button it will redirect you to course page, and on that page you can access the Customer Service, Customer Support and Customer Experience course completely free.

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